Last Updated: May 11, 2026
We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our support team using the details at the bottom of this page.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on every order shipped within the contiguous United States. No minimum purchase is required.
Q: Where do you ship?
A: Currently, we ship only to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–3 business days. After dispatch, delivery typically takes 3–5 business days within the contiguous U.S.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed through secure, PCI‑compliant gateways.
Returns, Refunds & Guarantee
Q: Are your products guaranteed?
A: Yes. We are committed to providing quality products. If you experience any defect, damage, or receive an incorrect item, we will make it right through our 30‑day return policy.
Q: What is your return policy?
A: We offer a 30‑calendar‑day return window from the date you receive your order. To be eligible, items must be unused, in original packaging, and returned due to a quality issue (defect, damage, or wrong item). See our full Return & Refund Policy for details.
Q: Do I have to pay for return shipping?
A: No. Returns are free – you will not be charged for return shipping, and there is no restocking fee.
Q: How do I start a return?
A: Email our support team at info@elfcosmeticcs.com with your order number and reason for return. We will provide a return authorization and shipping instructions.
Q: How long does it take to get my refund?
A: Once we receive and inspect your returned item, we will process the refund within 1–2 business days. After that, please allow 7–10 business days for the credit to appear on your original payment method (timing depends on your bank or card issuer).
Products & Quality
Q: What does “elfcosmeticcs quality” mean?
A: We select products that meet our standards for performance and reliability. Every item we sell is reviewed to ensure you receive a product that delivers on its promise.
Q: Where are your products made?
A: Our products are sourced from facilities that comply with our quality and safety standards. For specific details, please refer to the individual product pages.
Customer Support & Store Policy
Q: Do you have a physical store?
A: No. elfcosmeticcs.com is an online‑only retailer. We do not operate any physical store, showroom, or pop‑up location. Our address is a business and returns processing facility only – we do not accept walk‑ins or in‑person returns.
Q: Can I pick up my order locally or return in person?
A: No. We do not offer local pickup, will‑call, or in‑person returns. All orders are shipped, and all returns must be sent to our returns address after receiving a return authorization.
Q: How can I contact customer support?
A: You can reach us by:
- Email: info@elfcosmeticcs.com (recommended – reply within 1‑2 business days)
- Phone: +1 (213) 322-3888
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)
If you still have questions, please don’t hesitate to contact us. We’re here to help!