Last Updated: May 11, 2026
30‑calendar‑day return window
You have 30 calendar days from the date you receive your order to request a return.
Eligibility for return
To be eligible for a return, your item must meet all of the following conditions:
- Unused
- In its original packaging
- Returned due to a quality issue (e.g., defect, damage, wrong item received)
How to start a return
Email our support team at info@elfcosmeticcs.com with your order number and the reason for return. We will provide you with a return authorization and clear instructions.
Return shipping cost
Returns are free. You will not be charged for return shipping. There is no restocking fee.
Return address
Send all returns to:
elfcosmeticcs.com Returns
334A E 2nd St
Los Angeles, CA 90012
United States
Refund timing
Once we receive and inspect your returned item, we will process your refund within 1–2 business days. After we issue the refund, please allow 7–10 business days for the credit to appear on your original payment method (varies by bank or card issuer).
Non‑returnable items
Items that have been used (beyond opening the original packaging) or returned without a quality issue will not be accepted.
Contact for returns
For any return questions, email info@elfcosmeticcs.com.